We offer complimentary, fully insured shipping across the UAE. All pieces are made to order and will be dispatched within 7–10 days.

Non-personalised pieces can be returned within 15 days of receiving your order, provided the item is in its original condition, unworn or unused, with all tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing.aingold@gmail.com. Please note that returns will need to be sent to the following address: Shop 4, Shamma Plaza 3, Dubai Gold District, Dubai, UAE.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at marketing.aingold@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable and non-exchangeable items
Engraved or personalised items are made specifically for you and cannot be returned or exchanged.

Exchanges
Engraved or personalised items cannot be exchanged. For eligible non-personalised pieces, please contact us at marketing.aingold@gmail.com to discuss your requirements.

Refunds
We will notify you once we’ve received and inspected your returned item and let you know if the refund was approved or not. If approved, your refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process and post the refund.

If you have any questions about your return or refund, please contact us at marketing.aingold@gmail.com.