Ain Gold Privacy Policy

Last Updated: September 08, 2025

At Ain Gold, operated by Ain Gold and Diamonds LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and mobile application (collectively, the "Platform"). By accessing or using the Ain Gold Platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Platform.

1. Information We Collect

We collect information to provide a seamless, secure, and personalized experience on the Ain Gold Platform. The types of information we may collect include:

1.1 Personal Information:

• Information you provide when creating an account, such as your name, email address, phone number, date of birth, and billing/shipping address.
• Payment information (e.g., credit/debit card details or other payment method data) processed through secure third-party payment gateways.
• Recipient details (e.g., name and contact information) when using our gifting features.

1.2 Automatically Collected Information:

• Device and usage data, including IP address, browser type, operating system, device identifiers, and pages visited on the Platform.
• Location data (if permitted by your device settings) to facilitate delivery or region-specific services.
• Cookies and similar tracking technologies to enhance user experience, analyse trends, and personalise content.

1.3 Transaction Information:

• Details about your purchases, gifting activities, or inquiries, such as order history, product preferences, and payment confirmations.

1.4 Communication Data:

• Information you provide when contacting us via email, phone, or customer support forms, including feedback or inquiries.

2. How We Use Your Information

We use your information to deliver a high-quality, secure, and transparent experience on the Ain Gold Platform. Specific purposes include:

• Account Management: To create and manage your account, authenticate your identity, and provide access to Platform features.
• Order Processing: To process purchases, facilitate gifting, and manage shipping and delivery of gold and silver products.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: To tailor content, recommendations, and promotions based on your preferences and browsing behaviour.
• Security: To protect against fraud, unauthorised access, or other illegal activities, ensuring a secure shopping environment.
• Analytics and Improvement: To analyse Platform usage, improve functionality, and enhance user experience.
• Marketing and Communications: To send you updates, promotions, or newsletters (with your consent, where required by law). You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests in the UAE.

3. How We Share Your Information

We value your privacy and only share your information as described below:

3.1 Service Providers

We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies, or IT providers) to facilitate Platform operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Gifting Features

When you use our gifting tools, we share recipient details (e.g., name and address) as necessary to fulfill the gift order.

3.3 Legal Obligations

We may disclose your information to comply with legal requirements, respond to court orders, or protect our rights, property, or safety, or that of our users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards to protect your privacy.

3.5 With Your Consent

We may share your information for other purposes if you provide explicit consent.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on the Platform. These technologies help us:

• Remember your preferences and login details.
• Analyse Platform performance and user behaviour.
• Deliver personalised content and advertisements.

You can manage cookie preferences through your browser settings or our Platform's cookie consent tool. Note that disabling cookies may affect certain Platform functionalities.

5. Data Security

We are committed to safeguarding your information using industry-standard security measures, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access or breaches. You agree to take reasonable steps to protect your account, such as using strong passwords and keeping login credentials confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

• Account information is retained while your account is active and for a reasonable period thereafter, unless you request deletion.
• Transaction data is retained as required by UAE tax and financial regulations.

When no longer needed, we securely delete or anonymise your information in accordance with applicable laws.

7. Your Rights

As a user of Ain Gold, you have certain rights regarding your personal information, subject to applicable UAE laws and regulations:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications or revoke consent for certain data uses.
• Data Portability: Request a copy of your data in a structured, commonly used format (where applicable).

To exercise these rights, please contact us at admin@aingold.com. We will respond to your request within a reasonable timeframe, in compliance with applicable laws.

8. Third-Party Links

The Platform may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The Ain Gold Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. Updates will be posted on the Platform, and significant changes will be communicated via email or Platform notifications. Your continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: admin@aingold.com
• Phone: +971 4 3399976, +971 50 8609585
• Address: 408, Hind Plaza 5A, Gold Souk Extension, Deira, Dubai.

We are committed to addressing your concerns promptly and transparently, in line with our mission to provide a trusted and secure experience on the Ain Gold Platform.