Refund Policy – Ain Gold Online Store

At Ain Gold, we take great pride in the quality and craftsmanship of our jewelry. Customer satisfaction is our priority, and we want you to feel confident in your purchase. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The item is damaged, defective, or incorrect upon delivery.
• The refund request is made within 3 days of receiving the item.
• The item must be unused, in its original condition, and returned with the original packaging, invoice, and any certifications provided.

. Non-Refundable Items

We do not offer refunds for:

• Items that have been worn, damaged after delivery, or altered in any way.
• Customized, engraved, or made-to-order pieces.
• Items returned after the 3-day window.

3. Refund Process

To request a refund, please contact our customer support at [insert email] or call [insert phone number] within 3 days of receiving your order.

• Our team will verify the request and may require photos or other proof of the issue.
• Once approved, you will be guided on how to return the product to us.
• After receiving and inspecting the returned item, we will process your refund within 7–10 business days via the original payment method.

4. Shipping Costs

Refunds will cover the product price only.

Shipping charges are non-refundable, unless the return is due to our error (defective or incorrect item).

5. Exchange Option

If preferred, customers may request an exchange instead of a refund, subject to stock availability and the same conditions as above.

6. Contact Us

If you have any questions or concerns about our refund policy, feel free to reach out:

• Ain Gold & Diamonds
• Email:sales@aingold.com
• Phone: +971 50 860 9585
• P. B no. 346735, Shop 13 Maryam 2, New Gold Souk Extension Near Rak Bank, Deira, Dubai - UAE