Returns and Refunds – Ain Gold Platform

Last Updated: September 08, 2025

1.1 Return Policy

If you are not satisfied with your purchase, you may request a return within 3 days of delivery, provided the product is unused, in its original condition, and accompanied by proof of purchase. Certain products, such as customised or gifted items, may not be eligible for return.

1.2 Refunds

Refunds will be processed within 7 business days after we receive and verify the returned product. Refunds will be issued to the original payment method, excluding any delivery or processing fees, unless the return is due to our error.

1.3 Defective Products

If a product is defective or does not match the description provided, please contact us within 3 days of delivery. We will arrange for a replacement or refund at no additional cost.

2. Shipping and Delivery

2.1 Delivery

We offer delivery services within the UAE, subject to availability. Delivery times and costs will be provided at checkout.

2.2 Risk of Loss

Ownership and risk of loss transfer to you upon delivery of the product to the address specified in your order.

3. Intellectual Property

3.1 Ownership

All content on the Ain Gold Platform, including text, images, logos, and designs, is the property of Ain Gold and Diamonds LLC or its licensors and is protected by copyright and other intellectual property laws.

3.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content without our prior written consent.

4. Limitation of Liability

4.1 Disclaimer

To the fullest extent permitted by law, Ain Gold provides the Platform and its products "as is" without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

4.2 Liability Cap

Ain Gold and Diamonds LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or purchase of products. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

4.3 Market Fluctuations

The value of gold and silver products may fluctuate due to market conditions. Ain Gold is not responsible for any financial loss resulting from such fluctuations.

5. Governing Law and Dispute Resolution

5.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

5.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through amicable negotiation. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

6. Privacy Policy

Your use of the Ain Gold Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. The Privacy Policy is available on our Platform and should be reviewed before using our services.

7. Termination

We reserve the right to suspend or terminate your access to the Ain Gold Platform at our discretion, with or without notice, if you violate these Terms or engage in conduct that we believe is harmful to the Platform or other users.

8. Contact Us

For any questions, concerns, or complaints regarding these Terms or the Ain Gold Platform, please contact us at:

• Email: admin@aingold.com
• Phone: +971 4 3399976, +971 50 8609585
• Address: 408, Hind Plaza 5A, Gold Souk Extension, Deira, Dubai.

By using Ain Gold, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We are committed to serving you with transparency, quality, and convenience as we redefine the gold and silver purchasing experience in the UAE and beyond.